Shipping & Returns
Delivery time is mentioned above the ‘Add to cart’ button. You will receive a tracking code once your order is shipped.
EU Free shipping.
Outside EU Free shipping.
Note: prices exclude custom fees and all additional taxes. We can’t be held responsible for any additional taxes. This varies per country. Please check if any charges may be applicable for your country.
If you’re not satisfied with your order you may return your unused and undamaged item(s) for any reason, within 30 days.* The return shipment costs must be paid by the customer and are not covered by Maison Deux.
*Sample Sale: Please keep in mind these items can not be returned.
Please keep in mind that the shipping costs for rugs in bigger sizes, 200 x 300 cm, are very high. Check UPS.com for an indication.
Process for returns
To return your order, simply follow the steps below:
1. Send us an email, within 30 days of receiving your order, to email@example.com let us know which item(s) you would like to return.
2. Send your unused and undamaged item(s) and the original packaging back to us within 30 days.
3. Fill in the provided return form and place it together with the items you want to return.
4. Seal the box securely.
5. Return at your nearest post office and send it to our return address below. The return shipment costs must be paid by the customer and are not covered by Maison Deux.
6. Keep receipts and tracking numbers as proof of you return.
7. If you return your order from outside the EU, please make sure you mention the shipment contains returned goods on the mandatory documents. Otherwise cost will be calculated to us. In this case your return will not be accepted and will be send back to you.
Download our return form (PDF)
Attn: Maison Deux
Hollandse Kade 5b
1391 JD, Abcoude
Once we receive your returns, all item(s) will be inspected. Products must be returned unused and undamaged with the original packaging and labels attached.
A full refund of the purchase price will be given, including the orignal shipping charges.
The shipping costs made by the costumer to return an order, must be paid by the customer and are not covered by Maison Deux. Unless there was a mistake in delivery.
If an item is used or damaged, the item(s) will be sent back to you and a refund will be refused.
We will refund your order witihin 7 working days counting from the day we receive your order.
If you want to exchange your order you’ll need to place a new order and return the original product for a refund.