Shipping & Returns

Shipping
All orders (except pre-orders) placed before 16:00 pm Central European Time (CTE) will be directly picked and packed and deposited to our post carrier PostNL. 

EU Free shipping on all EU orders.
USA Free shipping on all EU orders.

Note: prices exclude custom fees and all additional taxes. We can’t be held responsible for any additional taxes. This varies per country. Please check if any charges may be applicable for your country. 

Returns
If you’re not satisfied with your order you may return your unused and undamaged item(s) for any reason, within 14 days.* The return shipment costs must be paid by the customer and are not covered by Maison Deux.
*Sample Sale: Please keep in mind these items can not be returned. 

Note
Please keep in mind that the shipping costs for rugs in bigger sizes, 200 x 300 cm, are very high. Check UPS.com for an indication. 

Process for returns
To return your order, simply follow the steps below:

1. Send us an email, within 14 days of receiving your order, to returns@maisondeux.comand let us know which item(s) you would like to return.
2. Send your unused and undamaged item(s) and the original packaging back to us within 14 days.
3. Fill in the provided return form and place it together with the items you want to return.
4. Seal the box securely.
5. Return at your nearest post office and send it to our return address below. The return shipment costs must be paid by the customer and are not covered by Maison Deux.
6. Keep receipts and tracking numbers as proof of you return. 

Download our return form (PDF)

Return address:
Maison Deux B.V.
Att: Returns
Lindewetering 7
1391 DA, Abcoude
THE NETHERLANDS

Refund
Once we receive your returns, all item(s) will be inspected. Products must be returned unused and undamaged with the original packaging and labels attached.

A full refund of the purchase price will be given, including the orignal shipping charges.

The shipping costs made by the costumer to return an order, must be paid by the customer and are not covered by Maison Deux. Unless there was a mistake in delivery.

If an item is used or damaged, the item(s) will be sent back to you and a refund will be refused.

We will refund your order witihin 7 working days counting from the day we receive your order. Please keep in mind that it can take up to 14 days to receive your return.

Exchange
If you want to exchange your order you’ll need to place a new order and return the original product for a refund.