Shipping & Returns
All orders placed before 12:00 pm Central European Time (CTE) will be directly picked and packed and deposited to our post carrier PostNL. Shipping times and costs vary depending your country.
We offer free shipping on all orders in Europe.
Rest of the World
We offer free shipping on all orders above €100 worldwide. On orders below €100 we charge €35 outside the EU.
Note: International orders outside the EU exclude custom fees and all additional taxes. We can’t be held responsible for any additional taxes.
If you’re not satisfied with your order you may return your unused and undamaged item(s) for any reason, within 14 days.
Process for returns
To return your order, simply follow the steps below:
1. Send us an email, within 14 days of receiving your order, to firstname.lastname@example.org let us know which item(s) you would like to return.
2. Send your unused and undamaged item(s) and the original packaging back to us within 14 days.
3. Fill in the provided return form and place it together with the items you want to return.
4. Seal the box securely.
5. Return at your nearest post office and send it to our return address below. The return shipment costs must be paid by the customer and are not covered by Maison Deux.
6. Keep receipts and tracking numbers as proof of you return.
Download our return form (PDF)
Maison Deux B.V.
Piet van Wijngaerdtlaan 14
1391 VD, Abcoude
Once we receive your returns, all item(s) will be inspected. Products must be returned unused and undamaged with the original packaging and labels attached.
A full refund of the purchase price will be given, including the orignal shipping charges.
The shipping costs made by the costumer to return an order, must be paid by the customer and are not covered by Maison Deux. Unless there was a mistake in delivery.
If an item is used or damaged, the item(s) will be sent back to you and a refund will be refused.
We will refund your order witihin 7 working days counting from the day we receive your order. Please keep in mind that it can take up to 14 days to receive your return.
If you want to exchange your order you’ll need to place a new order and return the original product for a refund.